FAQ

Is The Detangling Brush Black-owned?
Yes. If you are willing to support the Black community, shopping at The Detangling Brush is the way to go, among other possible means such as joining protests, donating or educating yourself.

How do I use your detangling brush?
If you have straight or wavy hair, brush your hair as you normally do, and all of your tangles will be tackled in a flash. In case your hair is of a curly or coily type, first apply some hair oil or butter to soften your strands. Don’t forget that you should always start at the bottom, as this is how you avoid making even more knots, and brush in sections in order to keep everything under control. Most importantly, be gentle with your hair - our detangler brush will do all the job!

Will your brush for detangling work for my hair?
Absolutely! Our detangling brush is suitable for all hair types, be it shiny straight hair or kinky zig-zag curls. Simply find what detangling technique works best for your hair, and our brush will help you get that perfectly detangled strands.

Do I need to detangle my curls every day?
Not at all! We do understand that detangling might take a considerable amount of time. Therefore, we would recommend you to detangle your hair after washing it, or otherwise at least once a week. 

What are the locking clips that come with your detangling brush?
Every package you order at The Detangling Brush includes one clip that locks the bristles so that you can customize your brush and adjust it to your hair. If you have thin straight or wavy hair, put the clip in the top row pinholes. In case you have thicker, curly or even coily hair, place the locking accessory in the bottom row to tackle those tangles.

How do I place an order?
Nothing can be easier than shopping at The Detangling Brush! As soon as you decide what brush color to order, hit the “Add to Cart” button and click on the cart icon in the upper left corner. Follow the instructions on your screen, pay for your order, and your detangler brush will reach you in a matter of days

When will I receive my order?
As soon as you place an order, we start processing it, which might take us up to 24-48 hours. Shipping days varies by location, for USA shipping please allow 3-7 businesses days, for International shipping please allow 7-25 business days for your items to reach you. If you have not received your order on the estimated delivery date, contact us at info@thedetanglingbrush.com, and we will get back to you with an update.

How much is your shipping?
We’ve got great news for you - The Detangling Brush offers free worldwide shipping!

The Detangling Brush did not meet my expectations. What do I do?
If our detangling brush was not what you have been searching for, contact us at info@thedetanglingbrush.com to initiate a return. Please note that the items from our store can be returned within 14 days upon receipt.

Do you provide full refunds?
Sure thing. If you decide to initiate a return of an unused item purchased at our store, we will provide a full refund that will drop on your bank account in just a couple of days.

I have received a damaged item. Can you exchange it?
Yes. If the brush you received is defective or damaged, please send us an email at info@thedetanglingbrush.com, and we will exchange it for a new one.

Why was my package returned to Sender?

There are many reasons why a package may be returned to the sender.

  • There have been too many failed delivery attempts
  • The address may be incomplete, unverified, or incorrect
  • The address format may be difficult to recognize
  • The package may have been refused by the recipient

If your package is being returned to the sender, please email us at info@thedetanglingbrush.com and we’ll be happy to help you further. 

**Please be advised due to the package being returned there will be additional fees involved as we would need to ship out your package again.